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FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Can I wash, condition, cut and curl virgin hair?


Yes, unlike synthetic hair. Virgin Human Hair is raw hair follicles which can be processed. Chemical Free, Odor Free, Shading Free




How long does it take to receive my order?


Delivery can vary depending on the inventory availability, however from the time of your order many orders are recieved within 5-7 business days.




Do you offer express shipping?


Express shipping is available for items in-stock on-hand. Which mean items with same day shipping are noted with *** next to the title. Also, noted in description for same day shipping. Orders must be received before 3 pm est.




Do you offer returns?


Returns are offered for exchange or store credit ONLY. Unless, we experienced error or issue on our end, no refunds on orders.




Do you offer wholesale options?


Yes, Wholesale is available for stylist, salons or new entrepenuers looking for a trusted vendor. Please see wholesale options on the opportunity tab.




How Do I place an Order?


From desktop or mobile: Click on the product of your choice. Select length of your choice.Click add to cart, enter your personal information, and enter your payment information then click submit. All orders have a minimum of two bundle requirement. To order sales products or promo select products and enter Promo Code. Orders for 32" or more must be requested via email jvictorianagency@gmail.com or call the office number during office hours 404-827-8497




What form of payments do you accept?


We accept payments with our Paypal, all are required at the time of order. All major credit cards displaying VISA, Mastercard, Discover or AMEX are acceptable. We also have google and amazon checkout options.




How many ounces are in each bundle?


All bundles have minimum of 3.5 ounces each.




Do you have secure ordering?


Yes, we believe in privacy and protection of all client details. Therefore, we have secure an account with merchant who dedicate time to protect against hackers, and other illegally capturing information.




Do you offer training courses and webinars?


Yes, Starting Oct 15, 2020 we are adding courses to assist new beauty & hair business owners with creative tools to obtain the highest success in this billion-dollar industry. These courses are available for purchase. All completed course will have cerificate of completion and other items. Also, some free webinar or tips will be available in our blogs on the Ask Us page as well as the blog post. Sign up to receive notifications to remain up to date.




Do you have hair shows or vending options?


Yes, sign up for notification to meet the J Victorian Virgin Hair Team in-person at local events as well as hair shows and other related events.




Do you offer branding service for other hair or beauty companies?


Yes, we can brand your business with a variety of marketing materials as well as design your website if we are your vendor for the products. As well as packaging for your hair and beauty products for an additional fee.





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