No refunds on hair or wigs, exchanges only in original packaging with label attached. Buyer is responsible shipping and handling on return. Exchanges or store credit only. Wholesale buyers can purchase a sample but must coordinate with store via email jvictorianagency@gmail.com

All orders are charged for shipping. Free Shipping for orders over $150 or more is temporary option and could end at anytime. Shipping 3-5 days for delivery depending on availability. Custom color request is additional 3 days to the standard shipping. Orders are shipping via USPS, UPS or FedEx tracking and protection.